تطوير المساعدين والمحادثات الذكية

Support transcripts, sales chats, FAQs, and service rules tell us which journeys come first, what people actually ask, and where a person should take over; approved sources are then prepared for retrieval with their access rules preserved, and we define when the assistant should cite, ask for clarity, decline, or escalate. Zeo builds and tests the first usable journey with representative conversations and failure cases, adds bounded tool access and context-preserving handoff, and releases gradually on the agreed channel. Day-to-day operation belongs to your named owner, who reads live conversations, groups failures and exceptions, and decides the next fix or journey from that evidence.