The live profile says what the approved location record says, every accepted edit carries a reason and an owner, and nothing unresolved is quietly smoothed over.

A profile may look complete while getting important details wrong. Outdated hours, vague categories, missing ownership, conflicting services, or an untracked edit can send customers to the wrong place and leave your team unable to explain what changed.

We maintain each eligible profile as an accurate record of the real location, supported by approved updates, visible evidence, and a clear process for access or policy problems.

A local-search specialist compares an approved location record with a Google Business Profile panel as a teammate checks categories, hours, services, and map details.

Some of the 500+ brands we've worked with

See all references
  • Amazon
  • Marks & Spencer
  • English Home
  • Logo Yazılım
  • CHIP Online
  • Hepsipay
  • Jollytur

We start with the business record, so every profile edit has a factual basis before anyone makes a visibility case for it.

  1. Confirm the real location and its owner

    We confirm that each profile represents an eligible business and agree on the authoritative record for its public name, address or service area, phone, main URL, regular and special hours, categories, and service availability. We also document who owns the profile and who can resolve access or policy issues.

    A profile truth sheet covering included locations, exclusions, approved facts, access status, accountable owners, and the conditions that would stop the work.

    AI assist
    Cross-check the proposed name, category, hours, and service area against previous exports to identify mismatches before they enter the truth sheet.
    Human gate
    The profile owner confirms which record is authoritative and names the people who can resolve access or policy issues before the sheet is locked. Authoritative record signed off
  2. Reconcile the live profile with the record

    We compare the current profile, recent edits, users, categories, attributes, services, products, media, posts, messages, and status with the approved source. Missing, stale, conflicting, duplicate, or policy-sensitive fields stay linked to their evidence rather than becoming automatic fixes.

    A dated discrepancy view that separates confirmed corrections from questions that need a location, legal, operational, or platform decision.

    AI assist
    Compare the live profile's categories, attributes, services, and media with the approved record, then group recurring discrepancy types across edits and contributor history.
    Human gate
    Your local marketing owner decides whether a flagged difference is a real correction or a harmless variation before it reaches the discrepancy view. Discrepancies attached to evidence
  3. Build an update plan that tells the truth

    We review local query and visible competitor evidence alongside the profile record, then propose categories, attributes, services, media, messages, and conversion paths that accurately represent the location. Each proposal is accepted, rejected, or deferred with a reason. Competitor usage never overrides the business facts.

    An approved update calendar showing what will change, why it belongs, who will publish it, and which verification or policy signal would pause the release.

    AI assist
    Drafting candidate category, attribute, and service-description changes from the competitor and query evidence, each pre-linked to the business record it must match.
    Human gate
    The profile owner accepts, rejects, or defers each proposal on its own merits and vetoes anything the competitor evidence suggests but the business record cannot support. Update calendar approved item by item
  4. Publish carefully and monitor the result

    The authorized owner publishes reviewed changes in controlled batches and keeps before-and-after evidence. We then check live fields, qualified local actions, edits from other users, rejections, suspensions, reinstatements, and recurring discrepancies before deciding whether to keep, adjust, expand, or stop the work.

    A change and incident log recording what went live, how the profile responded, any confounding changes, and the named next decision.

    AI assist
    Monitor published fields and incoming edits or suggestions across batches, flagging rejections, suspension signals, or recurring discrepancies as soon as they appear.
    Human gate
    The authorized owner decides whether to keep, adjust, expand, or stop the release based on the observed results, including any suspension or policy signal. Aftermath reviewed before next batch

AI cross-checks and watches; the profile owner decides what the business record can support.

AI cross-checks the proposed name, category, hours, and service area against previous exports, compares the live profile's categories, attributes, services, and media with the approved record and groups recurring discrepancy types across edit and contributor history, drafts candidate category, attribute, and service-description changes pre-linked to the record they must match, and monitors published fields and incoming suggestions in batches for rejections, suspension signals, or recurring discrepancies. It publishes nothing on its own. We do not create locations, service areas, categories, services, reviews, opening hours, or business-name keywords the approved record cannot support, we do not claim or alter profiles without authorization or work around verification and suspension controls, and we do not promise local-pack positions.

A maintained profile record and a change history you can trace. Generic optimization tips are freely available elsewhere.

  • Decision matrix

    Profile truth sheet

    Accepted when

    Every eligible location is tied to owner-approved facts, access status, exclusions, and an accountable person. Disagreements get marked instead of guessed away.

  • Brief

    Category & field rationale

    Accepted when

    Every proposed category, attribute, service, media, message, or conversion-path change traces back to the location record and the local evidence supporting it.

  • Content calendar

    Approved update calendar

    Accepted when

    Accepted, rejected, and deferred edits have a publisher, release order, check, and stop condition before reaching the live profile.

  • Audit report

    Change and incident log

    Accepted when

    Live results, suggested edits, policy events, reversals, and the next owner decision remain traceable after publication.

We call it done when: The truth sheet, field rationale, update calendar, and incident log are done when every eligible location is tied to owner-approved facts, access status, exclusions, and an accountable person, every proposed change traces back to the location record and its local evidence, every accepted, rejected, or deferred edit has a publisher, release order, check, and stop condition before it reaches the live profile, and live results, policy events, and reversals stay traceable with the next owner decision named.

This work is a good fit when your profile acts as a shared storefront, but nobody owns the complete record behind it.

A good fit when

  • You manage one or more eligible locations and need to check the public name, address or service area, phone, URL, hours, categories, services, and media against an approved record.
  • Profile fields have drifted over time, and nobody can tell which edits the team approved, which came from outside suggestions, or which were rejected or reversed.
  • You want accurate profile improvements to support qualified calls, bookings, website visits, or direction requests, without treating visibility by itself as success.

Better handled as other work when

  • The plan relies on a virtual office, fabricated location, unsupported service area, or keywords added to a business name that are not part of its verified public name.
  • Nobody can confirm the location details, grant verified access, or take responsibility for the verification, suspension, policy, and customer-data decisions involved.

If one of these is closer to your situation, start here instead: Local SEO

We call it done when: The live profile matches the approved location record, every accepted change has a reason and an owner, unresolved discrepancies remain visible, and someone is assigned to the next review or incident action.

  • Semrush

    local query patterns and category evidence for review

  • Google Business Profile

    live field reconciliation, edit history, and profile status checks

  • BrightLocal

    profile audit, competitor context, and recurring discrepancy tracking

  • Local Falcon

    map-grid visibility checks around the genuine service area

  • Yext

    multi-location fact control and publisher overwrite detection

  • Google Analytics

    tagged profile visits and qualified website action checks

With the location record, profile access, and the discrepancies that keep coming back, we can put together a correction plan with evidence behind it.
Review your profiles with Zeo

Agents can compare approved exports, group discrepancies, and draft evidence-linked changes. They cannot decide location facts, approve fields, publish edits, or resolve policy events. Those decisions remain with the Zeo specialist and authorized owners.